FAQ
Answers to common questions about orders, shipping, and prints, so you know exactly what to expect.
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Product Details
All pieces are high-quality prints of original artwork, thoughtfully produced to capture the detail, tone, and overall feel of the original. Prints are unframed, borderless, and are made on premium matte paper for a soft, non-glossy finish.
Each piece is individually prepared, which may result in slight natural variations. Please note that colors may vary slightly depending on screen settings.
Sustainability
Orders are shipped using eco-friendly packaging from EcoEnclose. Mailers and boxes are made from 100% recycled paper, primarily-post consumer waste, and are fully curbside recyclable and naturally biodegradable.
Packaging is selected to balance sustainability with durability, using rigid paperboard to help protect each print during transit.
Domestic (U.S.) Shipping
Processing Time
All prints are made to order. Please allow 2–5 business days for your order to be processed and prepared for shipment.
Each order is carefully packaged to provide protection during transit.
Shipping Rates - U.S. Only
- Shipping rates are calculated at checkout and will be clearly displayed before purchase.
- Free shipping on orders of $42 or more
Delivery Time
Once shipped, orders typically arrive within 3–7 business days for domestic orders. Please note that delivery times are estimates and may vary depending on your location and the shipping carrier.
Order Tracking
You will receive a confirmation email with tracking information once your order has shipped.
Contact
If you have any questions about your order or shipping, please contact hello@spookeninz.com.
International Shipping
Processing Time
All prints are made to order. Please allow 2–5 business days for your order to be processed and prepared for shipment.
Each order is carefully packaged to provide protection during transit.
Shipping Rates - International
- Shipping rates are calculated at checkout and will be clearly displayed before purchase.
- Free shipping is not yet offered on international orders.
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are not included in the item price or shipping cost and are the responsibility of the customer. I am not responsible for delays caused by customs.
Delivery Time
Please allow a minimum of 21 days for international orders. Please note that delivery times are estimates and may vary depending on your location and the shipping carrier.
Order Tracking
You will receive a confirmation email with tracking information once your order has shipped.
Contact
If you have any questions about your order or shipping, please contact hello@spookeninz.com.
Delays & Issues
Delays caused by shipping carriers, weather, or other factors outside of my control may occasionally occur. If your order arrives damaged or there is an issue, please contact me at hello@spookeninz.com and I will make it right.
Please ensure your shipping address is correct at checkout. I am not responsible for orders shipped to incorrect addresses provided by the customer. If you need to update your address, contact hello@spookeninz.com as soon as possible prior to shipment.
If a package is lost in transit, please reach out and I’ll work with you to resolve the issue.
Refund Policy
All sales are final. Due to the made-to-order nature of each print, I do not accept returns or exchanges.
However, if your order arrives damaged, defective, or if there is a quality issue, please contact me within 7 days of delivery at hello@spookeninz.com so we can make it right.
You may be asked to provide photos of the item and packaging to help assess the issue. Once reviewed, I will offer a replacement or refund as appropriate.
Items sent back without prior contact will not be accepted.
Please note that slight variations in color or minor differences due to the handmade process are not considered defects.
If you have any questions or concerns, feel free to reach out anytime at hello@spookeninz.com.
Contact
If you have additional questions, feel free to contact hello@spookeninz.com.